Personalized feedback
At scale.

Providing excellent customer experience is the key to retention.
Close the feedback loop and be sure your customers aren’t just satisfied - they need to be engaged and happy.

Start increasing your response rates

Our clients have seen their response rates grow 2x-4x since working with Starred. Put yourself in your customer's shoes, respect their time, make their feedback meaningful and see your response rates skyrocket.

Start increasing your response rates
Segmented & actionable data to improve retention and loyalty

Segmented and prioritized data

Track trends in real-time. Analyze results per client group. Act on prioritized insights for maximum impact.

We’ve got your (feed)back

Our Customer Success Managers have built up an extensive knowledge on customer feedback and are here to help you where needed to achieve the impact you are looking for.

We’ve got your (feed)back

What clients say about Starred

"Since we started working with Starred the NPS of our stores grew from +46 to +58."

Jan Pieter Honkoop

Manager Client Satisfaction

"Since we use Starred the Net Promoter Score of our studio audience went up by more than 20%"

Niels Kleverlaan

Marketing Services

"Feedback via Starred is an early warning for customers that could potentially churn."

Caroline van der Lande

Founder

Effective customer engagement

  • Personalized feedback

    Personal invitations & easy-to-use surveys. In your own look and feel.

  • Conditional landing pages

    Responsive and customizable pages - dependent on a given score. Get more promoter referrals, give more reassurance to detractors.

  • Segmented and prioritized data

    Track trends in real-time. Analyze results per client group. Act on prioritized insights for maximum impact.

  • Close the feedback loop

    In case of negative feedback route a firefight email to right person. Solve issues immediately.

  • Responsive design

    Starred invitations and surveys are fully responsive and work perfectly on desktop, tablet and mobile.

Integrations

Feedback is made for sharing. Bring your data to life. Connect Starred with your CRM, support desk software & more.

Feedback benefits all your stakeholders

Starred brings feedback to life throughout your organisation

C-Level

Use Net Promoter Score as KPI for investors and track company-wide improvements.

Sales

Promoters are your free sales force.

Customer Service

Coach your agents and increase client satisfaction scores.

Data Analysis

Tie feedback to Customer Lifetime Value as indicators of both future growth and churn.

Marketing

Increase conversion rates by understanding your ideal customer.

Get started!

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