B2B collaborations benefit from feedback just as much as B2C. Whether you work with 200 or 2,000 clients, building and maintaining strong relationships matters. Supplement regular client contact with structured, in-depth knowledge of the ins and outs of the collaboration over time.
Starred specialises in building custom account structures - you want to be able to survey and benchmark methodically according to regions and client segments.
Reduce churn, boost loyalty, and increase revenue through actionable and segmented insights per client group. Prioritize on impact and follow up on feedback in an automated yet personal way.
Our Customer Success Managers are focused on creating impact, working with you to define and achieve success in gathering feedback, and driving decisions with insight.
"Partners should feel like they are a natural extension of our sales team. We use the insights to help them understand where their partners need more training and support."
"The 47% response rate exceeded all of our expectations."
"Starred has bought the voice of our customer into our day to day discussions as well as more formal business reviews. It is a powerful tool that is driving behaviour change in a subtle yet fast way."
Follow up with clients personally and automatically from the person who sent out the feedback invitation.
In case of negative feedback a ‘firefight’ email will be sent to the right person so you can solve issues immediately.
Get the complete picture. View company-wide or local trends and benchmark your data per client group.
Collaborate with an unlimited amount of colleagues and have every colleague view their own dashboard.
The right priorities per client group in one matrix view allows you to increase client loyalty the fastest way.
Use Net Promoter Score as KPI for investors and track company-wide improvements.
Real time insights into how your account team is valued.
Know when a client is unsatisfied and act on it straight away.
Add NPS to your Account Based Marketing practices.
Line-up client satisfaction against client value and know where your risks and opportunities are.
Plans for companies of all sizes.
You're a smaller company with a stable client portfolio. You need continuous feedback from your clients and quick, convenient dashboarding.
You're a medium sized company and want to integrate and segment in many ways.
You’re a bigger company with multiple brands/labels/regions and need insights across the board.