When you fill out a survey how often do you think “they probably won’t do anything with it”? You want to be heard as a respondent, so start listening as a company. Make it count - be responsive and close the feedback loop.
Our clients have seen their response rates grow 2x-4x since working with Starred. Put yourself in your customer’s shoes, respect their time, make their feedback meaningful and see your response rates skyrocket.
Increase retention, boost loyalty, and grow revenue through automated outreach. Starred gives you segmented and actionable data that shows you the drivers behind your NPS or CES.
Our Customer Success Managers have built up an extensive knowledge on customer feedback and are here to help you where needed to achieve the impact you are looking for.
"Since we started working with Starred the NPS of our stores grew from +46 to +58."
"We increased our studio audience NPS by more than 20% through using Starred."
"Feedback via Starred is an early warning for customers that could potentially churn."
Approach your customers with a personal invitation and a single page feedback form with your own look and feel.
Thank-you pages are based on a given score, so you can encourage positive clients to write a review.
Track company wide, or local trends real time per client group and act on prioritized insights for a maximum impact.
In case of negative feedback a ‘firefight’ email will be sent to the right person to be able to solve issues immediately.
Starred invitations and surveys are fully responsive and work perfectly on desktop, tablet and mobile.
Use Net Promoter Score as KPI for investors and track company wide improvements.
Promoters are your free sales force.
Coach your agents and increase client satisfaction scores.
Tie feedback to Customer Lifetime Value as indicators of both future growth and churn.
Increase conversion rates by understanding your ideal customer.
Plans for companies of all sizes.
You're a smaller company with a stable client portfolio. You need continuous feedback from your clients and quick, convenient dashboarding.
You're a medium sized company and want to integrate and segment in many ways.
You’re a bigger company with multiple brands/labels/regions and need insights across the board.