Our software features make asking for feedback simple, and analyzing feedback impactful. You’ll save time through our easy and ready-to-use surveys, and drive action through our priority matrix. Free yourself up to focus on what matters: your customers and employees.
Reach your respondents where it suits them
Starred invitations and surveys are fully responsive and work perfectly on desktop, tablet and mobile. This way you can get verified feedback across multiple channels (like Facebook, Whatsapp, and email) and reach your customer or employee through their medium of choice.
Turn your real-time insights into actions
When you know the average satisfaction of all service aspects, the question that follows is: Which improvement will have the highest impact? The Starred priority matrix shows you which aspects have the highest potential for improvement. All aspects are plotted based on their average satisfaction and their impact on NPS or CES.
New challenges and customer experiences arise every day. As a company, you don't want to wait for static reports or analyses, you want to be able to act on the feedback immediately. Our dashboard offer real-time and easy-to-analyze insights for all your surveys: get overviews of all opinions as data, or deep-dive into specifics. By grouping the received feedback based on score, customer segment or time period, you will be able to easily compare results for in-depth analysis.
Starred specialises in building holding structures that reflect your own organisation. Divisions, regions and client segments can be surveyed and benchmarked methodically. With role-based access you can even go a step further and tailor view- and access rights of each user to their function and needs. This way, users can focus on the information relevant to them.
Thank-you pages on Starred are conditional upon a given score. This way you can encourage positive clients to write a review, or perhaps have them refer you to their network.
In case of negative feedback a firefight email will be sent to the person responsible for this account. Issues can be solved immediately, and you can turn negative experiences into positive ones.
Let your clients know automatically (yet personally) what you’ve done with their specific feedback. This way your respondents know that you've been listening to them and acted on their feedback.