3 Best Practices for Feedback in 2019

3 Best Practices for Feedback in 2019

A new year means new years resolutions and new business goals. Why not double down and set yourself up with some healthy habits when it comes to setting your business goals as well? When setting your feedback goals and implementing feedback projects for 2019 there’s a...
3 Ways to Fuel Startup Growth with Feedback

3 Ways to Fuel Startup Growth with Feedback

Starting up? Don’t overlook the value of early stage feedback. In this article I’ll explain 3 key reasons why metrics like Net Promoter Score and Customer Effort Score will be instrumental to your growth. Feedback is an incredibly versatile instrument in business...
How to build a business case for NPS

How to build a business case for NPS

To show investing in NPS feedback makes sense, you need to show it makes business sense. In this blog series Starred’s finance guru Peter Strik breaks it down. Customer centricity is essential to your organisation’s long term success. That’s why smart organisations...
Net Promoter Score: a means rather than a goal

Net Promoter Score: a means rather than a goal

Knowing the Net Promoter Score of your organization is important. It is, however, crucial to realize that it’s just an indicator not an all-decisive factor or goal in itself. After all, it doesn’t tell you why you scored the way you did. Therefore, you need to...