Wehkamp maps their customers' drivers of the Net Promoter ScoreIn Ecommerce competition is fierce. The bar has to be really high all the time. That is why it's important to wehkamp.nl to know what reasons their customers have to recommend wehkamp. Maurine Alma, who is Brand Director at wehkamp says: "As a retail brand we’re constantly searching for the most important attributes for our customers to value us, or not." With Starred wehkamp found the right solution for measuring continuously, on scale, and cost efficiently. Starred allows us to monitor our customer ratings real time. "For the first time we can get insights into which aspects of our business drive customers to recommend wehkamp to others or not. That’s of great value to us." adds Maurine.
"Starred gives us insights into which aspects of our business drive customers to recommend wehkamp to others or not"
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