Inzicht in klanttevredenheid via de verschillende channels van Centralpoint
In the retail industry, targeting on businesses, Centralpoint has to be really focused all the time. "Starred offers us an easy way to set up client satisfaction research. The remarkably high response rates allow us to gain clear insights into the shopping experience of our diverse customers through various channels of Centralpoint.nl. We call every dissatisfied customer, which wields very positive reactions. Because of the concrete feedback in Starred we can continue to improve continuously. I think Starred is a top application”, says Marcel Joosten, Director Online with Centralpoint.
"I think Starred is a top application!"
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