ASKNICELY VS. STARRED FOR NET PROMOTER SCORE

Looking for an alternative to AskNicely?

Feedback should #StartWithTheHuman.

Only asking if someone would recommend you (NPS) won’t help you improve loyalty. You need to know the reasons why.

1. The why

Net Promoter Score is a tool for business growth, as long as you know how to improve it. You need to know the ‘why’ behind your NPS. AskNicely isn’t built for that. Starred is.

Don’t settle for an NPS only tool.

Measuring NPS is great for benchmarking.

But what do you do next?

Starred delivers actionable insights to boost your NPS.

Improving your NPS means higher satisfaction and therefore higher loyalty. Higher loyalty means revenue increase and churn decrease.

2. Engagement.

Still getting less than 10% response rate on your surveys? Other software will tell you that a ‘one-touch’ NPS survey is the solution. It isn’t.

“With an 80% response rate and extensive depth to the results we’re confident in turning insights into action.”

Salvatore Falgarini
Manager HR Core Processes HRIS

3. Opinion -> data

For you, feedback is a numbers game: turning opinion into data so you can improve what you do. Just don’t treat your customers like a number.

Starred feedback specifically targets individual experience

 

 Automate and integrate customer data into your invitations and surveys

 Ask the questions that matter about theirexperience

 Map out Customer Experience (CX) and lifecycles.

A FEEDBACK SOLUTION BUILT TO SCALE.

Starred brings your feedback to life.

Built to scale

 

Flexible API

 

Automate and Integrate feedback from- and back into all your systems

 

We help you leverage the full value of feedback data

Customer succes

 

The extra mile: we’ll help align NPS to your business goals

 

Tailor-made setup, onboarding and training

 

Expertise in analysis and feedback strategy

Building accounts

 

Account structures to reflect your organisation

 

Send out and analyse feedback at any regional/brand/management level

 

Unlimited # users. Feedback is for sharing

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