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Frequently asked questions

We're certain Starred will help get you valuable customer insights to grow your business. But you can try us for free and see how your response rates are, and what early insights you'll get. You can survey up to 300 people during your trial. This allows you to make sure you're getting the quality and quantity of feedback you're looking for. Any time during your trial you're welcome to purchase the Starred plan that meets your needs. And when the 30 days have passed, we automatically close your account. No strings attached.

None at all. As soon as you pay for a plan you're ready to "get Starred" right away!

You only commit to Starred for the duration of your license period: on a month-to-month basis or annually. If you cancel your subscription you will be billed for the period you originally agreed to, and you won't be billed again after that. If you pay annually, make sure you cancel up to one month before renewal.

Paying for Starred is as simple as entering your credit card details. We accept all of the major credit cards. Your credit card is charged for the plan you select and will automatically renew on your desired billing cycle (monthly or annually). Invoicing is offered upon request when you purchase an annual subscription. We bill in the currencies offered here on our website.

You can invite as many users to your account as you like. There’s also no limit on the number of admins per account. This is because we believe that feedback should be accessible to as many people in your organisation as possible.

Starred is about continuous feedback. We’re in it for the long run and we hope you are too. If you commit to Starred for a year upfront, we’ll give you two months for free. This way you can collect valuable customer insights on a very smart budget! We love to work for companies who, like Starred, scale fast but have tight budget constraints. That’s why we offer a special ‘Starred Up Deal’. Do you belong to an educational or non-profit organisation with a valid accreditation? If so, then we offer a discount on every annual plan. Interested? Contact us for details!

No worries, we'll never automatically charge you anything extra without your prior approval. We will send you a notification when nearing the limits of your plan, so you can decide on upgrading your plan or add a specific feature, like additional groups or more invitation volume.