“With this high a growth rate I wouldn’t know how we could keep monitoring quality without Starred.”
The Office Operators offer full-service office spaces at top locations and a diversity in solutions. Martje Statema is responsible for quality at The Office Operators. She wants to maintain the high service level while the number of locations in their portfolio continues to quickly grow. That’s a major challenge. She says, “with the feedback via Starred I learn about client issues on which I can respond immediately. I look at the feedback daily and respond personally. Clients are very appreciative of that and say: ‘Thank you for handling this quickly and personally’. With this high a growth rate I wouldn’t know how we could keep monitoring quality without Starred.”
With Starred The Office Operators turn opinions into data. Martje elaborates, “One of our locations has been improved significantly. I can report that clients experience this positively. The scores I see in Starred paint the same picture. This way I have the proof points as to what led to the higher scores”. That’s how Starred turns opinions into hard data for The Office Operators.
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