Thanks for your trust in Starred!
First of all, thanks voor your trust in Starred! Of course, we want to get you started quickly, so feedback can flow in right away!
Looking for other helpful resources, besides this blog? Visit our online help center at support.starred.com or contact our Customer Happiness Team at email@example.com or use the chat!
Step 1: Personalize your account
You can easily personalize your account by adding personal details and style to it. Click on your photo on the right of your screen. By clicking on Account settings you can add personal details and company details to your profile.
If your company is already active on Starred you can easily gain access to your corporate page by clicking on Select company, below your profile picture.
Expert tip: Adjust the Thank you page the customers receive after they have given you feedback.
- Add your own office address. This will be shown at the bottom of the Starred invitation the customers receive.
Average duration: 5 minutes.
Step 2: The right survey
After personalizing your account, you will enter the Starred Forms section. We understand that every business is different and that one size fits all surveys will not lead to the best results. Therefore, you have the possibility to fully compose your survey as long as it meets the Starred promise: One page, that’s it!. In this blog you can find tips on how to make an ideal survey, it’s highly recommended!
In addition, we have our own SurveyStore where you can find example feedback forms for different purposes. You can add these feedback forms directly to your account and you can also easily adapt the questions.
Average duration: 5 to 30 minutes
Step 3: Invite the customer
After you finished the survey, you are ready to invite customers for feedback!
Go to the section Forms and click on Invite, at the right of the feedback form.
No worries, nobody’s is invited yet! It allows you to adjust the invitation text to your preferences. Just click in the text and you can remove, add or change text.
Planning on using the invitation more often? Click on Save as new template right above the Template section and name this template.
We recommend you to import the customer contacts in Starred via an Excel or CSV file. This way, you can invite a large group of customer at once, but still keep it personal while inviting. Please note that the first 3 columns in your Excel are always the columns Firstname (A), Lastname (B), and Email address (C). However, you can choose to add other characteristics such as the characteristics shown in the example. This way you can segment the responses by filtering the results on any of these tags.
In addition, these tags allow you to personalize the invitation text even more by typing ‘@’ in the invitation text and then select the tags you prefer and added to your contact list.
Trouble with creating a proper Excel/CSV file? We have placed an example in Google Sheets. Go to File in the upper left corner and make a copy or download the file.
Done? Now you are all set to invite your customer for feedback! Just click on Preview & Send and your invitations are sent.
A little reassurance: The first few times that you are going to send out invitations, we will do a quick check to make sure everything is set before the invitations actually go to your customers!
- Read tips on how to invite successfully.
Average duration: 5 to 10 minutes
Result: Feedback is flowing in!
From now on you will receive the feedback. You will be notified by e-mail when a feedback form is completed.
If you send large batches this is probably less desirable. We recommend you to go to your account preferencesand disable the notification when ‘you received new feedback’, so the e-mail notifications are switched off.
We will still send you a ‘fire fighting alert’, when very negative feedback is given by a customer. This way you can immediately take action and recover the relationship with the customer in time before it’s too late.