We are dedicated to your success

Our Customer Success team is there to help you every step of the way towards Candidate Experience excellence.

The Starred Customer Success Team is your extra teammate on your journey towards Candidate Experience excellence.

"We felt like they (Customer Success) were part of our team, that they wanted to achieve the same goal. You don't get that type of service usually."

Iker Hernaez Canales
Talent Experience Lead
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We're that extra person on your team

Onboarding and implementation

Our onboarding process includes personalized training sessions to get you up to speed quickly. Our team will work with you to create a customized implementation plan that fits your unique needs.

We will get you onboarded quickly and smoothly.

We go the extra mile to help you get better

Your Customer Success Manager helps with exploratory analysis to uncover insights and make data-driven decisions. Our roundtables provide an opportunity to connect with other Starred users and share best practices. Moreover, we plan  business reviews to ensure you're staying on track and meeting your goals.

The Customer Success team will help you with understanding your data.

Support whenever you need it

Once you're up and running, we're still here to help. Our post-onboarding calls ensure that you're getting the most out of the platform and provide an opportunity to address any questions or concerns you may have. Our continued chat support is available whenever you need it.

Continuous support with your Candidate Experience measurement.

The Starred Candidate Experience Maturity Model

We developed a one-stop-shop of all the relevant Candidate Experience metrics and processes that every TA professional should follow. With this roadmap, we will guide you to becoming a Candidate Experience Champion.

The Starred Candidate Experience Maturity Model

How we will support you

  • A dedicated Customer Success Manager
  • Support via chat
  • Business reviews to discuss goals and results
  • Recurring progress calls
  • Technical support
  • Roundtables to meet other Starred users
  • Sharing of best practices
  • Help with exploratory analysis

Curious about our platform?

See our product

“Candidate Experience is about starting with the human. Recruitment is one of the most human careers, and yet Candidate Experience is often forgotten about. We want to change that”

Lars van Wieren
Co-founder and CEO
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