These are the stages at which you want to collect feedback. So, for instance, it’s a specific journey type you’re referring to when you talk about the touchpoint after a candidate has been hired.
You have unlimited volume per journey type based on ‘fair use’. For example, your volume could include everyone you reject after application or everyone you hire.
Customers with an annual plan pay for their license in advance, and they get a discount worth two months (~17%) for their commitment. In other words, customers with a monthly plan pay a small premium for their plan’s flexibility.
We ask you to insert your business’s number of employees truthfully before the beginning of your license period, and before the renewals of the following ones. We check this information through publicly available information, such as LinkedIn data, or your company’s annual/quarterly reports.
Our security documentation includes extensive information on our technical and organizational measures. If you still need Starred to fill out your company-specific security questionnaire, as well as any other checklist, or if you need to speak with our technical team, we consider this a security consultation.
The users within your organization can use Starred in English. The respondents, meaning your candidates and/or employees, can use Starred in a number of languages. We advise you to check with your Starred contact if the languages you need are available, or can be made available to you.
We are based in Amsterdam, in the Netherlands, and are available during CET business hours (09:00-17:30) for live chat support.
We do our absolute best to answer all your emails within 24 hours, meaning you’ll have your answer either during the same business day, or the following day.
Credit cards are our preferred option, as it saves both of our organizations a lot of administrative work. For our annual plan, we offer to pay via bank transfer within 30 net days the agreed license period effective date. The invoice will be released upfront, at the start of a Starred license period, or at its renewal.