Quantify Candidate Experience with cNPS
Candidate Net Promoter Score (cNPS) turns feedback into a measurable metric, so you can track Candidate Experience, benchmark performance, and improve hiring outcomes. Automatically, with Starred.
Measuring cNPS at
Every Stage is Critical
Withdrawn
Track cNPS for candidates who withdraw to pinpoint exactly where frustration, confusion, or doubts set in, so you can fix issues before you lose top talent.
Rejected
Rejected candidates are the most likely to share negative experiences. Identify common frustrations and improve communication, feedback, and closure.
Hired
Your hired candidates have experienced the full journey. Their cNPS feedback helps you reinforce best practices across recruiters and departments.
Make cNPS a Core
Business Metric
Turn Candidate Experience into a real business metric with cNPS. Track it, benchmark it, improve it and prove the impact your TA team has on hiring success.
Quantify the Entire Candidate Journey
With Starred’s Applicant Journey Overview, you capture structured cNPS data at every key stage–from application to onboarding–so you can track the full candidate journey in clear, measurable terms.
Hiring Manager and Recruiter NPS
Recruiters and hiring managers shape the experience: every call, every interview, every follow-up. With Starred, you can measure Recruiter and Hiring Manager NPS to see who’s delivering great experiences, and who needs support. Use real data to coach your team, recognize top performers, and build a consistent, high-quality candidate journey.
"I'm very happy with our Priority Matrix and Starred is an excellent solution to make an internal narrative!"
