How To Measure Candidate Experience

How To Measure Candidate Experience

It’s already well established: bad candidate experience is costly to your business, and good CX has excellent ROI. With poor CX you won’t be earning precious candidate referrals, and you can expect to be spending a disproportionate amount of your time putting out...
3 Best Practices for Feedback in 2019

3 Best Practices for Feedback in 2019

A new year means new years resolutions and new business goals. Why not double down and set yourself up with some healthy habits when it comes to setting your business goals as well? When setting your feedback goals and implementing feedback projects for 2019 there’s a...
How to Apply NPS to Candidate Experience

How to Apply NPS to Candidate Experience

In recent years NPS has evolved from being primarily a customer/marketing metric to an expanded set of use cases: HR and recruitment are now realizing the potential of NPS as an indicator of their performance and future success. In this article I’ll discuss the...
What’s in an email?

What’s in an email?

What’s in an email? A lot actually. As the primary channel that our clients use to reach respondents, it’s an important part of our business. The reason I’m talking about email is because when we looked at the journey with feedback, there is a direct impact as to the...