The Ultimate Guide to Candidate Experience

CHAPTER 1

What is Candidate Experience?

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Job seekers' experiences are the results of all the interactions they have with you during their journey. Of their feelings about you, from the beginning until the end of your recruitment process.

It all starts with their awareness, consideration, interest, application, selection and, finally, hire. On-boarding is also part of the candidate experience. It is the phase between the signing of the contract and the beginning of the work at the company.

During the recruitment process, you will be able to interact with job seekers in different ways: through your marketing efforts, career portal, social media communication, interviews, and even direct communication through email, text and, increasingly, video. The umbrella term you’ll often come across as a catch-all for this is the Candidate Journey.

Whereas most of these interactions are digital, some are of a personal nature, but just as relevant.

We therefore understand that candidate experience is the ultimate sum of your candidates’ feelings related to their recruitment experience. Now that you have learnt what candidate experience is, you must be wondering how relevant it is in today’s recruitment scene. Go to the next chapter to understand what reputational and financial risks you might incur if you ignore Candidate Experience, and for the difference between feedback and reviews.